Privacy Policy

Last updated on: September 6, 2021

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms of Service.

This Privacy Policy (“Policy”) explains how information about You is collected, used, and disclosed by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting this Site directly or through another site, You accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by Us to which this Site links or that links to this Site.

We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to Us, and rely on a parent or guardian to assist you.

Purchases on this Site

You agree that all of your transactions with or through this Site may, at Our option, be conducted electronically from start to finish.

You are responsible to print or make an electronic a copy of these Terms and any other contract or disclosure that we are required to provide to you.

Since we only sell digital products, there is no shipping related terms of service, because shipping service is not provided. Therefore, all claims about “item not being delivered” or “missing” will automatically be rejected as non-valid claims.

You can download all products from our download page, even without making a purchase or starting a free trial, so any claim about the products not being delivered is clearly false.

When submitting your email address during signup when placing the order, you are responsible to use your valid email address. Using any invalid or fake email addresses will result in your account termination and ban from further purchases.

We also take the right to cancel your subscription and terminate your account, including disabling the license key, at any point and without any prior notice.

After placing the order successfully, you will be redirect to purchase confirmation page, where you can see your product download link, license key and all other relevant details.

Additionally, all the details related to all your purchases made on out Site, are available to you at any moment, simply by logging in to your account. Link is available in the header.

Also, same purchase details and purchase receipt will be sent to your email address.

If you have entered incorrect or invalid/non-existent email address, we are not obligated to find a way to contact you. This cannot be used as a claim in your favor in order to obtain the refund.

You alone are responsible for acquiring all the details related to your purchase, including download links, license keys and all related product data. If all out methods of providing such data fail, you can still contact us at any time and we might try to resolve this issue.

Refund Policy

We do not offer any refund or money back guarantee. Instead, we offer 14 days free trial period which is more than enough for product evaluation and for you to decide whether you want to cancel your subscription.

If we do not receive any subscription cancelation requests from you, your subscription will remain active and you will get charged for the next billing period.

No refund claims will be accepted, or even considered.

You are free to contact us at any time, requesting subscription cancelation. Once we get this request, you will get a reply and a subscription cancelation confirmation as soon as possible.

After canceling your subscription, we might, but are not obligated, to keep your license key/keys active during the last successfully processed payment period.

On your credit card invoice, every charge that comes from our end will show up as AFK-Assistant, AFK Assistant, or ELEVEN KAKE (also includes alternative spelling). You cannot use any of these as a claim for not recognized/fraudulent charge in order to request a refund.

All refund request will be denied, without exception.

Failed Payment Processing

If your subscription payment processing fails, for any reason at all, we have the right to cancel your subscription and/or deactivate your license key/keys at any point and without prior notice.

Also, we might choose to contact you about this failed subscription processing and try to find a solution to this.

You alone are responsible for keeping your subscriptions active, making sure you have enough funds, making sure you used the correct information during order process, and requesting subscription cancelation.

Failing at any of the responsibilities mentioned above can and will be your responsibility, and might result in your account being terminated and license key/key disabled, without any prior notice.

Errors while Ordering products

If some error happens during ordering process, you may contact us about this and we’ll might try to resolve the issue for you.

If those possible errors result in you having multiple subscriptions active, we are not responsible for notifying you about this, nor can any of this be used as a claim for refund.

You can access all the data related to your subscriptions in your account page on our website.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled within 24-48 hours.

Information Collection

We collect information from you in several different ways on this Site.

Registration and Ordering

Before using certain portions of this Site or ordering products, you may be required to complete an online registration form. During registration, you will be asked to provide to Us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, gender, and credit card number. In addition, We may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If We encounter a problem when processing your order, your personal information may be used to contact you.

Information We Collect Automatically

We may also automatically collect information about you when you access or use the Site or transact business with Us, including:

  • Transaction Information:  When you purchase or return a product, We collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
  • Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.
  • Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
  • Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.
  • Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Site, including information about your browsing behavior, purchase behavior, and other engagement with the Services. We use this information in one or more of the ways described in the “Use of Information” section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.

Information We Collect from Other Sources

We may also receive information about you from other sources and combine or link that with information We have about you. For example, We may collect demographic and change-of-address information from third party sources and information from third party social media platforms (such as Facebook) if you log into this Site using your social media account credentials or if you make certain content and information publicly available, such as photos, videos, and profile information.

Information Use and Disclosure

Internal Use

We use your personal information to process your order and provide you with customer service. We may internally your personal information to improve this Site’s content and layout, to improve outreach and for Our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

Communications with You

We will use your personal information to communicate with you about this Site and your orders and deliveries. Also, We may send you a confirmation email when you register with Us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a contest or sweepstakes or to sign up for email newsletters and special offers. If you submit your email address, We use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails. Because We have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

External Use

Except as otherwise set forth below, We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.

We may disclose information to third parties that perform specific functions on Our behalf.  However, We will only disclose the information that is necessary for them to perform their service.

We must provide your credit card number to financial-services corporations such as credit-card processors and issuers as is required to process your orders.  We will use industry standard security measures, including data encryption, when providing your credit card number to others.

We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, We may share information to reduce the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit fraud.

While We will not sell (or trade or rent) personally identifiable information to other companies as part of Our regular course of business. However, it’s possible that We might acquire or merge with or be acquired by another company or that We might dispose of some or all of Our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.

We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

Data Security

We take reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Opt Out/Corrections

Upon your request, We will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing Us at [email protected]

Please do not email your credit-card number or other sensitive information.

Offline Collection Use and Disclosure

We also may collect information offline. We will treat any information collected offline in a manner that is consistent with this Policy.  One example involves someone calling Us to place an order or to ask questions. When someone calls, We will ask only for the personal information We need in order to place the order or to answer the question. When We need to store information (such as order information), We will enter it into our database.

Cookie Policy

About cookie policy.

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: www.afk-assistant.com
[user_consent_state]

What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

The cookies used on our website are grouped into the following categories.
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The below list details the cookies used in our website.
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How can I control the cookie preferences ?

You can manage your cookies preferences by clicking on the “Settings” button and enabling or disabling the cookie categories on the popup according to your preferences.

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

Affiliate Conditions and Terms of Use

Everyone is free to join our affiliate program. This program enables users to create an affiliate account on our website, by which they could get unique referral URL for promoting our services.

We will pay commissions to our affiliates for every new successful purchase of our products, paying them a commission rate of up to 50%.

In order for the affiliate to earn a commission by promoting our product, all affiliate users and their referrals need to fulfill following conditions:

  • users must apply to our affiliate program
  • all submitted affiliate program applications need to be manually approved by the site owner or administrator before user gets the status of active affiliate and can earn a commission for promoting our products
  • all affiliate users will get commission only if new product purchase was made using their (affiliate users) unique referral link and only for the product purchase which have order status as COMPLETED including at least one successful payment after trial periods
  • all affiliate that fulfill the requirements from above get the right to be paid out 30 days after first successful order completion, which does not include free trials
  • all affiliate commissions will be paid out manually by the site owner or administrator using affiliates PayPal email address
  • no additional payout way are available, other than PayPal email address transactions
  • site owner and administrator hold the right to reject and/or terminate affiliate users account at any time without any prior notice
  • all affiliate accounts that are rejected or terminated by site owner or admin will also loose the right to all unpaid commissions, and those commissions will get automatically transferred to site owner or administrator
  • we currently don’t accept any disputes, and hold the right to handle all affiliates commissions as if ours until the moment when affiliate commission is sent to affiliate user who earned it using their unique referral URL
  • before affiliate user is paid out for all VALID commissions, which will be determined and classified as such by the site owner or administrator, affiliate user holds no rights to those earnings

To find out more about our affiliate program, please contact us at [email protected]

Shipping

We only sell digital products and services. This means that there are no shipping costs and shipping information needed from users.

Updates to this Policy

If We change or update this Privacy Policy, We will post changes and updates on the Site so that you will always be aware of what information We collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Policy, please contact us at [email protected].